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Call Centre Training
There are certain basic skills that are required for working in a call
centre. Very few (5 out of 100) candidates because of their background
have these skills. It is therefore extremely important for anyone who
wants to join the Call Centre and Customer Service Industry, to
undergo formal training on certain attributes required to join the
sunrise industry.
BK ONE has formed an alliance with ACCENTUAL USA Inc., one of the
leading language accent and training companies in USA. We use AUI's
highly effective and popular TELECON® Phone Test for
measuring an individual's pronunciation and intonation relative to the
Standard Business English.
The effectiveness of training provided by BK ONE is proved by the fact
that the company has trained over 15,000 students who are now working
with industry leaders. Most of these students had tried to get a job
prior to undergoing the training course but failed to get one. After
getting trained, they have been employed in the sector.
The training provided by BK ONE improves the following areas
- Accent Reduction
- Accent Neutralization
- Accent Adoption
- Cross Cultural
- Customer Service
- Business Communication
- Telephone Etiquettes
- Call Centre Functioning
- MIS and Quality
- CRM Development
- Mock Calls and Situational Management
- Coaching and Feedback
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