|
WORKSHOP |
LENGTH
(DAYS) |
PUBLIC |
PRIVATE |
BK ONE
CERTIFIED |
CLASS
SIZE |
|
(OPEN) |
(IN-HOUSE) |
|
Business Process Management &
Improvement |
1 month - 3 months |
No |
Yes |
Yes |
15 - 500 |
|
US Cross Cultural Dynamics |
3 |
Yes |
Yes |
Yes |
15 - 25 |
|
UK Cross Cultural Dynamics |
3 |
Yes |
Yes |
Yes |
15
- 25 |
|
Voice & Accent (Analysis) |
1 |
Yes |
Yes |
Yes |
15 - 20 |
|
Voice & Accent (Neutralization) |
7 |
Yes |
Yes |
Yes |
15 - 20 |
|
Voice & Accent (Familiarization
& Adoption) |
2 - 4 |
Yes |
Yes |
Yes |
15 - 20 |
|
Calming Upset Customers |
3 |
No |
Yes |
Yes |
15 - 25 |
|
Managing Quality Customer
Service |
3 |
No |
Yes |
Yes |
15 - 25 |
|
Writing Effective Email |
5 |
Yes |
Yes |
Yes |
15
- 25 |
|
Sales Training Basics |
3 |
Yes |
Yes |
Yes |
15 - 20 |
|
Attitude Management |
2 |
Yes |
Yes |
Yes |
10 - 15 |
|
Excellence in Supervision |
3 |
Yes |
Yes |
Yes |
10 - 15 |
|
From Technical Specialist to
Supervisor |
3 |
No |
Yes |
Yes |
10 - 15 |
|
The New Supervisor |
3 |
Yes |
Yes |
Yes |
10 - 20 |
|
Telephone Courtesy & Customer
Service |
5 |
Yes |
Yes |
Yes |
15
- 25 |
|
Facilitation Skills for Team
Leaders |
3 |
Yes |
Yes |
Yes |
15 - 20 |
|
Leadership Skills for Women |
5 |
Yes |
Yes |
Yes |
5 - 15 |
|
Working in Teams |
3 |
Yes |
Yes |
Yes |
15 - 20 |
|
Telephone & Time Management |
3 |
Yes |
Yes |
Yes |
15 - 25 |
|
Conducting a Needs Analysis |
2 |
No |
Yes |
Yes |
15 - 25 |
|
Train the Trainer™ - Voice &
Accent |
5 |
Yes |
Yes |
Yes |
15
- 25 |
|
Train the Trainer™ - Customer
Service |
3 |
Yes |
Yes |
Yes |
15 - 20 |
|
Train the Trainer™ - Facilitation
Skills |
3 |
Yes |
Yes |
Yes |
15
- 20 |
|
Train the Manager™ - Facilitation
Skills |
3 |
No |
Yes |
Yes |
15 - 25 |
|
Effective Communication Skills |
2 |
No |
Yes |
Yes |
15 - 25 |
|
The Business of Listening |
5 |
Yes |
Yes |
Yes |
15
- 25 |
|
Technical Writing in the
Corporate World |
5 |
Yes |
Yes |
Yes |
15 - 20 |
|
Business Writing that Sells |
5 |
Yes |
Yes |
Yes |
15
- 20 |
|
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