Call us at
91 98115 BK ONE
(25 663) for all your
Corporate Training & Business Process Management needs and
requirements.
BK ONE has been rated India's # 1 BPO/ ITES Corporate Training
Company by the Indian Association of Corporate Trainers (IACT) and
the Train India Magazine.
Our CEO, Bikram Kumar Singh is also rated as India's # 1 Corporate
Trainer in the ITES Industry. Under the guidance of Mark Johnson and Bikram Kumar Singh, one
of the most
Influential leaders in ITES/ BPO and Corporate Training for over
10 years, BK ONE has trained over 45,000 customers world-wide. BK ONE
has tied up with a leading US based company, Accentual USA Inc. in
their constant endeavor in providing its customers with the best
possible content. TELECON® Phone Test is a benchmark for testing
accents of individuals who wish to join International Call Centers.
When you engage BK ONE for your employees you are choosing a company
rich in educational and intellectual talent.
BK ONE is committed
to establishing effective, high performing, revenue generating call
centers/ BPO's where systems, people, financials, and customers are in
balance.
BK ONE recognizes that many corporate clients have
specific goals associated with the growth and development of their
business. To help companies achieve those goals, we have designed both
corporate license and in-house workshop programs specifically geared
to a particular company’s resources, marketplace, customer base and
training needs.
Whether implemented by your corporate training
department or directly by us, your entire team is trained in a common
business development methodology to optimize sales performance and
profits. Over the years, we have made it our business to learn each client’s
business. We have expertise in a broad range of IT/ ITES,
international and domestic call centers, technical helpdesks,
customer service and collections, medical transcription,
engineering, pharmaceutical, professional services and
utility-related industries. This in-depth experience enables us to
design programs that speak directly to the issues challenging our
clients in these industries.
Prior to an in-house program, our training experts will meet
with your management to ensure that we understand your strategic and
operational goals. We will conduct focus groups with your staff and
accompany them on field calls to help us fully appreciate your
business offerings, client base and marketplace concerns. These
activities ensure that the workshop experience will be optimized for
your staff and your business development environment.
Our corporate trainers customize workshop activities and
content to specifically match your requirements. We will work with you
to schedule the program at your facility or at a convenient location
at a time best suited to your schedule. Our experts will be available
for individual and team coaching both during and after the workshop.
For ultimate flexibility, some firms prefer to have
their corporate training department be responsible for installing our
methodology throughout the company. With this option, corporate
trainers become certified in the implementation of our process with
the aid of our team of training experts.
Many firms have adopted the BK ONE Business Development
Process as their corporate standard for training as evidenced by their
continued partnership with us over the years. They turn to us because
they know our process works and they have the revenue results to prove
it.
The current
trend in call centers is who has the newest technology, best web
site, and most sophisticated skills-based routing system.
What we lose
site of is our people. How to develop people with the skills
and abilities to become exceptional, superb, and the most
sophisticated customer sales or service experts is what BK ONE can
train your organization to focus on.
Our Specialization
Our skills
development workshops include the areas of voice and accent,
communication, service, and management. We offer skills that help all
levels in an organization starting from the junior most to the top
management.
This includes:
Train the trainer workshops for developing in-house resources
Management
Programs for middle and senior management, performance
appraisals and coaching
Communication & Business Presentation Programs
Customer
focused programs such as Customer Service, sales and tele-marketing
Call Center Programs in Voice and Accent training
Cross cultural communication for dealing with people from other
countries
