Voice Testing

BK ONE has tied-up with ACCENTUAL USA, a leading accent training company in USA. We use ACCENTUAL USA's popular TELECON^® Phone Test for our voice testing. The candidates are asked to call up on specific numbers with specific time and date schedules to take the TELECON^® Phone Test. An effective tool to gauge a candidate’s communication abilities in terms of grammar, pronunciation, listening skills, clarity of speech/thought and fluency.

Time taken: 20 minutes / candidate
Type: Elimination Round
Rating Scale: A (Exceptional)/ B+ (Good)/ B (Satisfactory)/ B- (Reasonable)

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Job Aptitude Assessment

The candidates are assessed on specific parameters to judge their job suitability for Customer Services, Collections, Telemarketing scenario. It takes the shape of a two-way interaction between the assessor and the candidate.

Time Taken: 15 minutes / candidate
Type: Non–Elimination/Profiling Round
Rating Scale: Ideal/ Average/Below Average (expressed in percentage)

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Mental Aptitude Test

Depending on the process / profile requirement, the candidates take an aptitude test to determine their aptitude for the said job. This would be an insight on a candidates’ one or a combo of attributes like: numeric ability, logical reasoning, Written English aptitude etc.

Time Taken: 30 minutes / test
Type: Elimination
Rating Scale: % of marks (correct answers / total no. of questions)

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Skill Proficiency Test

The test is assesses a candidates skill which may be required to take up a specific job like accounting, technical, language etc. This is a computer based test, customizable around a specialized skill requirement, done at two levels of proficiency : basic and advanced.

Time Taken: 30 mins / test
Type: Elimination
Rating Scale: % of marks (correct answers / total no. of questions.)

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Psychometric Testing

The shortlisted candidates need to travel to the site where the test is conducted under strict administration. This would happen after the candidate has been shortlisted at the Personal Interview level and measures Personality Assessment and Job Suitability.

Time taken: 25 minutes / candidate
Type: Non-Elimination / Validation Round
Measures: Personality Assessment and Job Suitability

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Data Entry Test

The candidates shortlisted after the Interview process are required to take the Keyboard Skill Test, if the process demands. Depending on the time taken by an individual to complete the test, it measures the speed and accuracy of the keystrokes.

Type: Elimination Round
Rating Scale: Speed in words/minute, Accuracy in percentage and errors/total keystrokes.

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