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Training & Development
 

TRAINING, COACHING, MENTORING - DEVELOPING PEOPLE (COACHING AND FEEDBACK)

There are many different training and development methods used by BK ONE. On-the-job training, informal training, classroom training, internal training courses, external training courses, on-the-job coaching, life-coaching, mentoring, training assignments and tasks, skills training, product training, technical training, behavioral development training, attitudinal training and development, accredited training and learning, distance learning - all part of the training menu, available to use and apply according to individual training needs and organizational training needs.

Training is not just found in the classroom - it's anything offering learning and developmental experience. Training and development includes attributes such as: ethics and morality; attitude and behavior; leadership and determination, as well as skills and knowledge.

All supervisors and managers need to able to provide training and development for their people - training develops people, it improves performance, raises morale and increases the health of the business.

The leader's ethics and behavior set the standard for their people's, which determines how productively they use their skills and knowledge. Training is nothing without the motivation to apply it effectively. A strong capability to plan and manage skills training, the acquisition of knowledge, and the development of motivation and attitude, largely determines how well people perform in their jobs.

Training is essential for the organization. It helps improve quality, customer satisfaction, productivity, morale, management succession, business development and profitability. Training planning and training itself is a step-by-step process.

Training ('Induction Training') is especially important for new starters. Good induction training ensures new starters are retained, and then settled in quickly and happily to a productive role. Induction training is more than skills training. It's about the basics that seasoned employees all take for granted: what the shifts are; where the notice-board is; what the routine is for holidays, sickness; where the canteen is; what the dress code is; where the toilets are. New employees also need to understand the organization’s mission, goals and philosophy; personnel practices, health and safety rules, and of course the job they're required to do, with clear methods, timescales and expectations.

 

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